Four signals. Four colors. One routing rule each.
Consistent semantic colors run from the inbox through every dashboard, so what needs a human reads at a glance.
Caught before renewal
Cancellation language, price pushback, and quiet disengagement — flagged with the renewal date and ARR attached.
Expansion, surfaced
Seat requests, plan-limit hits, and "can we add…" asks, attributed to live pipeline value the moment they appear.
Roadmap, from real demand
Feature requests counted and de-duplicated per account, so product hears the loudest asks — not just the last one.
Named before you lose
Competitor mentions and price comparisons pulled out and attributed to the account and its renewal window.
Every signal, attributed and routed.
Signals don't sit in a report. Each one is tied to the account, its ARR, and its renewal date, then delivered to the right inbox with the context already attached — before the customer escalates.
- DetectReal-time scan of every message across every channel.
- AttributeLinked to account, ARR, owner, and renewal date.
- RouteDelivered same-day to CSM, AE, or product.
Dollar-tracked ROI, in one number.
Resolution rate, churn prevented, and upsell pipeline created roll up automatically — a support platform that funds itself.
Figures are illustrative placeholders for the ROI model — replace with your measured benchmark ranges before launch.