Can the agent tell customers where their order is?

Yes. Connect your store (such as Shopify) and the agent securely looks up live order and shipping status, so customers get an instant, accurate answer instead of opening a ticket.

Will it work with my Shopify or custom store?

Knowledge Agents embed on Shopify, WooCommerce, BigCommerce, custom storefronts, and more with one snippet, and connect to your backend via integrations or the API for order and returns actions.

Can it actually process a return?

Yes, within guardrails you define. The agent can validate eligibility, start the return, and email a prepaid label automatically, or route edge cases to a human.

For online stores

Turn questions into orders, around the clock

A Knowledge Agent answers sizing, shipping, and product questions, tracks orders, and processes returns — guiding shoppers to checkout and reducing the questions that stall a sale.

E-commerce Agent

Online • answers instantly

Will the linen shirt shrink if I machine wash it?

Great question! The linen shirt is pre-washed, so it won't shrink in a cold machine wash on gentle — just avoid the dryer. It runs slightly relaxed, so if you're between sizes, size down. Want me to add your size to the cart?

Online shoppers buy when their questions get answered fast. Will it fit? When will it arrive? Can I return it? Leave those unanswered and carts get abandoned. A Knowledge Agent acts like your best sales associate on every page — recommending products, answering policy questions, and handling post-purchase requests automatically.

The challenges you're facing

Pre-purchase questions go unanswered after hours, costing sales.

“Where is my order?” requests flood support during peak season.

Manual returns and exchanges eat into already-thin margins.

Shoppers abandon carts when they can't get a quick, confident answer.

The solution

How Knowledge Agents help e-commerce teams

Product guidance that converts

Recommend the right product, compare options, and answer sizing or compatibility questions from your catalog and reviews.

Live order tracking

Shoppers ask “where's my order?” and get a real, up-to-the-minute answer pulled securely from your store.

Self-serve returns & exchanges

Initiate returns, email labels, and process exchanges within the rules you set — no agent required.

Cart recovery

Proactively answer the objection holding up checkout, and capture emails to follow up on abandoned carts.

Actions it can take

Resolutions, not just replies

Look up live order and shipping status
Start a return and email a prepaid label
Apply a discount code or recommend products
Capture email to recover an abandoned cart

22%

fewer abandoned carts

35%

of WISMO questions self-served

24/7

shopping assistance

E-commerce FAQ

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