What your team actually uses day to day
Five capabilities that turn the platform into daily workflow — for the AI agent, your support team, and everyone who reads the dashboard.
Resolutions
Fully autonomous, confidence-gated resolution across every channel. The agent only closes a conversation when it's sure — and hands off with full context when it's not.
Drafts
For tickets that need a human, the AI writes a complete reply with account context and sources cited inline. Your team edits and sends, instead of typing from scratch.
Support Platform
One inbox for every channel — email, chat, in-app, Slack Connect, and WhatsApp — with shared views, assignment rules, and automations built in.
Article Creation
Resolved conversations are automatically turned into new help-center articles, closing knowledge gaps without a dedicated writer on the team.
Support Intelligence
Real-time analytics on resolution rate, deflection, topic gaps, and team performance — so you know exactly where the AI is winning and where it needs more context.
Curious how it's built?
See the context layer, agent, and copilot that power every feature above.
See the platform