Every conversation is a revenue signal
Support conversations are full of signal about who's about to churn, who's ready to expand, and where you're losing to a competitor. Most platforms let it go unread. This one routes it.
Churn Detection
Every conversation is scanned for churn language — "cancel," "switching to," "not worth it anymore" — the moment it's typed, not after the ticket closes.
Routes same-day to the account's CSM
Upsell Signals
Plan-limit hits, feature requests beyond the current tier, and expansion language are flagged automatically instead of getting lost in a resolved ticket.
Routes same-day to the account owner
Competitor Mentions
When customers name-drop an alternative, you find out immediately — not months later in a churn post-mortem — so you can respond while it still matters.
Routes to CS leadership & product marketing
Revenue Center
One dashboard ties support activity to dollars: resolution rate, churn prevented, and upsell pipeline created, tracked automatically across every conversation.
Rolls up into a single ROI number for leadership